Dear LuckyGold999 members, please be informed that we had updated all our bank account number. Please do banking transactions with the latest account number. Do take note of the changes made to avoid future inconvenience. Thank you for your attention.

Privacy Policy

This Privacy Policy governs the manner in which LuckyGold999 collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by LuckyGold999.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit and register on our Site, perform fund transactions, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for their name, email address, phone number, and a valid mailing address when necessary. The following information will be collected only by voluntary submission. Users may refuse to supply personally identification information, however it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to notify you when cookies are being sent. However, in doing so, note that some parts of the Site may not function properly.


To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalise user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We may use feedback you provide to improve our products and services.

To process funds

We may use the information Users provide about themselves when we process any funds in our Site. We do not share this information with third parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

Emails may be used to respond to inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails such as news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from our mailing list, we include instructions in each mail.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Protecting the privacy of minors is especially important. For that reason, we never collect or maintain information at our Site from those we know who are under 18, and no part of our website is structured to attract anyone under 18. We encourage Users to utilise filtering programs and applications to prevent minors from accessing inappropriate contents on the Internet


LuckyGold999 has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Payment Method

LuckyGold999 is the number one online casino gaming site for Malaysian players looking to enjoy the best online slots, blackjack, baccarat, roulette, casino hold’em, video poker, arcade games, sportsbook betting and other exciting games. The games in LuckyGold999 are divided into suites, each with its own uniqueness and superlative features to ensure you will enjoy a prolonged gaming experience.

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One of the most popular bonuses for newly registered players is LuckyGold999’s Advantage Package Welcome Bonus, which offers a 200% Bonus of up to MYR 1577 on the first 3 consecutive deposits made, with an extra MYR 77 awarded for free upon completing the full redemption amount. Other Welcome Bonus offers include MYR 777 free with a MYR 1000 deposit, which is catered for high rollers; and MYR 27 free with MYR 50 deposit, a minimal amount with almost no risk for those who are new to online casinos and keen for a trial. Other promotions which are open to all LuckyGold999 members include daily and redeposit bonuses, weekly cash backs, birthday bonus and the infamous Fortune Friday weekly lucky draw with random free cash giveaway ranging between MYR 70 to MYR 700. Almost all of LuckyGold999’s fabulous promotions run 365 days a year, meaning there will never be a day you’ll play without a bonus! Secured, Trusted & Reliable Online Casino Malaysia

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Quality Customer Service 24/7

To ensure the best experience and hassle-free casino playing session at LuckyGold999, we have made our customer support team available to all, 24 hours a day and 7 days a week. Our in-house support team are not robots, but they are a group of skilled customer service representatives who know exactly how to help and assist you with anything related to LuckyGold999. The fastest and most efficient way to reach us is by chatting with us on LiveChat, where you’ll get your answers anytime of the day within seconds. You can also contact us via email, telephone, Facebook page, Twitter or WeChat; details are available at our Contact Us page.